Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
friendly staff
good location
limited dining
basic facilities
7.8/10
Very good
Rooms
7.4
Location
8.6
Service
8.8
Dining
7.0
Guest reviews
7.8/10
based on 5 reviews
7.4
7.4/10based on 973 reviews
Paul
United Kingdom,
June
2024
7.8/10
I had a pleasant stay at the hotel with clean and comfortable rooms and extremely nice and helpful staff. The location was good, right across from the train station, making it easy to find and access transportation. However, the dining options were limited, and the facilities were a bit basic.
Rooms
8.0
The rooms were in the same room of a dormitory with a bit more privacy than a private room, featuring bunk beds.
Service
9.0
The staff were extremely nice and helpful, with labels in multiple languages, a large locker to store valuables, and attentive staff ready to help.
Location
8.0
The location was good, right across from the train station and really easy to find.
Dining
7.0
Facilities
7.0
The facilities were sufficient but basic.
friendly staff
limited dining
Sylvia
United Kingdom,
May
2024
7.6/10
I had a pleasant stay at the hotel; the rooms, while offering privacy, were a bit small with some noise from other guests. The service was excellent, with a friendly and helpful staff. The location was convenient right across from Kumamoto Station, but limited dining options nearby. The facilities were satisfactory, offering a make-your-own pancake machine for breakfast.
Rooms
7.0
The room, though curtained off, lacked full coverage and allowed noise from other guests.
Service
9.0
The staff was really nice and friendly, providing great recommendations and extras like yakult.
Location
8.0
The hotel's location directly across from Kumamoto Station was very comfortable, but with limited food options around.
Dining
7.0
The dining experience featured a make-your-own pancake machine.
Facilities
7.0
Oliver
United Kingdom,
November
2023
7.4/10
The hotel was like a capsule hotel, with curtains instead of doors, and it was a bit pricey considering it wasn't close to laundry facilities. The service was friendly and helpful. The location, just outside Kumamoto Station, was excellent.
Rooms
7.0
The room setup, like a capsule hotel without real doors, felt unique.
Service
8.0
The staff was very kind and offered great sightseeing information.
Location
9.0
The location right outside of Kumamoto Station was really convenient.
Dining
6.0
Facilities
7.0
The hotel facilities met the basic requirements.
Frederick
United Kingdom,
July
2023
8.0/10
The hotel is conveniently located right outside of Kumamoto Station, making it easy to access. The rooms, though a bit tight for luggage, offer a cozy stay. The service is top-notch, with friendly and helpful staff. The facilities are well-kept, providing a comfortable stay overall.
Rooms
7.0
The room, while a bit tight for luggage, was cozy and suitable for a good night's sleep.
Service
9.0
The staff here is incredibly friendly and helpful, ensuring a pleasant stay.
Location
8.0
The hotel's location right outside of Kumamoto Station is convenient for travelers.
Dining
8.0
No specific comments were made about the dining experience.
Facilities
8.0
The facilities are well-kept, contributing to a comfortable stay.
George
United Kingdom,
May
2023
8.2/10
The hotel is conveniently located right across from the JR railway station, making it superb for travelers. The rooms offer a unique capsule-style layout with curtains as doors, providing a mixed cabin setup. The service is exemplary, with very friendly staff offering extra perks like Yakult. While the location couldn't be better for access to transportation, issues with temperature monitoring need attention. The homemade ice-cream at the dining facility is a delightful treat.
Rooms
8.0
The rooms have a capsule hotel style with curtains as doors, offering a mixed cabin setup.
Service
9.0
The service is superb, with very friendly staff providing extra amenities like Yakult.
Location
10.0
The hotel's location is excellent, right across from the JR railway station, ensuring convenience for travelers.
Dining
7.0
The homemade ice-cream available at the dining facility is a delightful option.
Facilities
7.0
The hotel offers adequate facilities; however, proper temperature monitoring needs to be addressed.